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I'm a big believer in providing top level service to my customers. This, odd as it seems, is such an obvious thing, but seems to
be lacking in so many businesses these days. In the "Service" section, I will look at some of the many ways you can improve your business by focusing on your customers. Because, without customers, you have no
business.
Phone & Email Do's: Don't Leave Your Customers Hanging
Are you answering your customers calls and email promptly and politely? Why you must—or suffer the consequences.
Customer Service & Value—Not Lip Service
Why fair prices and top-notch service are still the way to grow and thrive, even in the digital age. Customers: Saying Goodbye
Why would you not
want a customer? Because they can be more trouble than they're worth—they can take a lot of time and generate almost no revenue.Following up: Just getting paid isn't enough
When was the last time a business followed up with you to see how things were going after the sale? I'll give you a minute to think about that
one.
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